Frequently Asked Questions
If you have any questions, please don’t hesitate to contact us via email at info@asphaltarmorwear.com. We strive to respond to all inquiries within two (2) business days. Please note that we are closed on weekends.
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What style is the Asphalt Armor Wear hoodie?
Our hoodies are full-frontal zip jackets with a regular yet snug fit, designed to prevent excess fabric from flapping in the wind. The 80/20 cotton/polyester blend provides just the right amount of stretch, offering comfort without the tightness of a slim fit.
Can I select a garment with a Level-1 or no armor at all?
Asphalt Armor Wear hoodies use CE Level-2 armor as an integral part of our commitment to your safety. That’s why we include CE Level-2 armor at no additional cost. We don’t offer garments with Level-1 or no armor, as we believe in providing the best protection for our customers.
How long before my purchase arrives?
We will create a shipping label within 1-2 business days of receiving your order and select the fastest shipping method. As soon as your order leaves our warehouse, we will provide you with a tracking number.
Where do my items ship from?
All our products ship directly from our Long Island, New
York warehouse.
How do I wash my hoodie?
- Remove all protective armor and turn the jacket inside out.
- Place your hoodie in a large container, sink, or bathtub. Fill with lukewarm water to cover your hoodie.
- Add your preferred mild laundry detergent with color protection properties to the lukewarm water.
- Swish the hoodie in the water for a few minutes to mix the detergent thoroughly and allow the fabric to absorb the soap. Soak the hoodie for 15 to 30 minutes.
- Remove the hoodie from the soapy solution to rinse and discard the liquid. Gently squeeze the hoodie to remove excess water (never wring out your hoodie). Refill the container with clean, lukewarm water to cover the hoodie and rinse. Repeat the rinsing process until the water runs clear of soap.
Can I machine wash my hoodie?
Yes, both the DuPont™ Kevlar® lining and the outer shell are
machine washable. However, we highly recommend hand washing to ensure the hoodie’s longevity and fit. If you choose to machine wash, follow our suggestions:
- Remove all protective armor and turn the jacket inside out.
- Use the delicate cycle on your washing machine. If available, use the soak feature.
- Add your preferred mild laundry detergent with color protection properties.
- Wash in cold water to prevent shrinkage and discoloration.
Can I dry my hoodie in the dryer?
We DO NOT recommend drying your hoodie in the dryer. Air drying is the best way to prevent your hoodie from shrinking.
- Use a drying rack or lay the hoodie flat on a towel.
- Or place the hoodie on a large towel, to expedite the drying process, roll them together like a “burrito,” and press gently to remove excess water. Never wring out your hoodie, as this can cause it to lose its shape.
Please note, your warranty will be voided if your hoodie shrinks or is damaged
due to improper washing, drying, or handling.
Do you offer a personalization option?
We are currently working on offering personalization to let you add your company logo, motorcycle club logo, or other graphics. We recommend subscribing to stay updated with the latest products and features.
What is the Warranty, Return and Exchange Policy?
- Warranty Period
All products sold by Asphalt Armor Wear are warranted against defects in materials and workmanship for one (1) year from the date of purchase.
- Warranty Claims
- Exclusions
- Misuse, mishandle, abuse, or neglect
- Unauthorized repairs or modifications of the garment
- Normal wear and tear
- Accidents or acts of God
- Return or Exchange Policy
In the case of a Return within the 30 days of purchase, please email us at info@asphaltarmorwear.com and request an RMA, once a Return Merchandise Authorization number has been issued, please include it inside with all original packaging in as sold condition. Customer will be responsible for shipping unused items back to warehouse. Once your item has been inspected and confirmed to be in as-sold conditions, your return and refund will be processed. Please allow 2-3 business days for your refund to be processed. Kindly note that your financial institution may require additional time to post the refund to your account.
Any items shipped without first making an email request and getting an RMA will be refused and sent back.
What is your Disclaimer of Liability for Bodily Harm or Death
- Assumption of Risk: You acknowledge and understand that this motorcycle protective gear involves inherent risks of injury due to the nature of operating a motor vehicle, including but not limited to minor, serious injury or death. You voluntarily assume all risks associated with these activities, whether known or unknown, even while using ASPHALT ARMOR WEAR protective gear.
- No Guarantee of Safety: While ASPHALT ARMOR WEAR protective gear is designed to provide a degree of protection during the operation of a motor vehicle, it is not a guarantee of safety and cannot eliminate all risks of injury or death. The effectiveness of the gear may be affected by various factors, including proper use, maintenance, the severity of the accident, and other circumstances beyond our control.
- Disclaimer of Liability: To the fullest extent permitted by law, ASPHALT ARMOR WEAR and its affiliates, officers, directors, employees, agents, and representatives disclaim any and all liability for any bodily harm, including but not limited to personal injury, disability, or death, that may result from the use of ASPHALT ARMOR WEAR protective gear, regardless of the cause of the accident or injury.
- Indemnification: You agree to indemnify and hold harmless ASPHALT ARMOR WEAR and its affiliates, officers, directors, employees, agents, and representatives from any and all claims, demands, actions, suits, losses, costs, expenses, damages, and liabilities, including attorney's fees, arising out of or in connection with your use of ASPHALT ARMOR WEAR protective gear, even if such claims arise from the alleged negligence of ASPHALT ARMOR WEAR.
- Limitations on Disclaimer: This disclaimer of liability does not apply to any injury, loss, or damage caused by the gross negligence or willful misconduct of ASPHALT ARMOR WEAR. Some jurisdictions may not allow the exclusion or limitation of liability for certain types of damages, so some of the above limitations may not apply to you.
- Governing Law: This Disclaimer of Liability shall be governed by and construed in accordance with the laws of the State of New York.